Samujana

We stayed in Villa 28 for 7 nights. It is by far the best villa Samujana has in terms of location, decor and amenities. First I'll start with the highlights: - there are 6 bedrooms and literally no bad rooms! Every single room had water views and it's own unique wow factor. - the view...STUNNING! - our house Manager, Apple, and housemaids were amazing and Apple went out of her way to anticipate our every need. - Food was amazing and highly recommend the in-villa BBQ. - Security was spot on and felt very safe. Now or the lowlights. I'm sad that there is a negative about this place. First and foremost, do NOT use their guest experience manager! Do your research and book the activities directly. You will be much happier with the outcome. They have a preferred list of vendors they use which may or may not be in your best interest. They also put a 30-50% mark up on the activity which is fine if they indeed are managing the activity. However, should anything happen as it did to us, Samujana will not take responsibility for any of it. Nadear was our guest experience manager. She was very proactive before we arrived and wanted to make sure we pre-booked everything in advance without trying to understand exactly what we were looking for. When we did arrive to the villa, she coincidently was on vacation for the entire week. Long story short, everything we booked was via private charter so you would think we had more flexibility. As it turns out, we did not get to go to the areas we wanted and was treated like we were on a tour group. Important information we needed to make the right decision was never given to us, such as if you want to go to the national marine park, you have to book a speed boat instead of a catamaran. On one of the charters, they took us on a dingy to a beach restaurant. When the dingy landed, the driver lost control of the dingy and ran over my partner's leg. Luckily, it wasn't broken and my brother in law who was traveling with us and is a Dr. so we did not have to go to the hospital. Samujana did nothing about this incident other than have the charter company come by to apologize with some fruit. We did a 3 hour ATV tour which promised waterfalls and great adventure. Turned out the wasterfall was a small walk across the street to a trickle and stream. The ATV course was very technical and dangerous. Then we were driven to the other side of the island for zip lining only to discover the zip line venue also did ATV and more of what we were looking for. When we questioned why they split it up like that, we got no response. They quickly pushed the blame back onto the vendors and since, Nadear, was on vacation the whole time, they could not verify the details. Huh?? It's clear Samujana has their own motives on the experiences they book you on. Since our trip had activities scheduled almost everyday, this left a very poor taste for our overall experience. Our best experience was the only one that we actually booked ourselves because we really needed more specifics than what Nadear could answer for us and that was the private charter scuba diving we did! At the end, the operations manager came to see us at the villa but offered nothing more than a simple apology. They even had a sales manager come by and try to get us to purchase one of the villas! For the price we paid, we did not get the 5 star experience to go with it.